CareAcross strongly believes in data privacy and protection, and respects its members' privacy concerns.
We do not require you to provide your name.
We will never share personally identifiable information (e.g. your email address) with anyone.
We will not collect more information than is necessary to provide our services.
Every time we ask for other information, we will explain why.
We are using cookies to provide an improved service.


Data Collection Policy

We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. We also log information like your browser, operating system and IP address. This information will not be made accessible to any third party without your consent. We also may collect personally identifiable information that you provide to us, such as your email address, with the sole purpose to enable us to contact you for the purposes of providing our services. Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

We will collect non-personally identifiable information that you provide to us, when you register with us or when you use our services, in order to provide our services to you and our partners. At no point will an association between this information and any personally identifiable information you have already provided (such as your email address) be revealed to a third party. This information may include general health information, disease-specific health information, as well as demographic information.

Upon registration for membership, we will ask you for your email address; this will be used only to enable us to communicate with you, and will not be shared with anyone else. Furthermore, we may ask you to provide us with a username, which will serve as your unique identifier within the confines of our system and our site, as well as to other members. In that case, please note that you are responsible for the selection of your username; since this username will be used throughout the site, you agree to select a username that does not personally identify you in any way.

Moreover, upon registration we may ask you to provide us with additional relevant information that is necessary for us to render services to you, including your country and preferred language, whether you are a patient or a caregiver, and any condition and treatment information. None of this information will be shared with other members or third parties in a way that can personally identify you.

Additionally, to render further services to you, we may ask you to provide other health-related information, your health and lifestyle habits, your nutrition and exercise habits, your height and weight, as well as information regarding your overall wellbeing. None of this information will be shared with other members or third parties in a way that can personally identify you.

Furthermore, you are responsible for any content you provide, including content that may be accessible to other members, as it may constitute personally identifiable information (for instance by entering your full name in a message).

We would like to stress that, in accordance with European personal data protection laws, strict security procedures are observed to prevent personal data misuse and unauthorised access.


We do not use or collect your precise geographic location.

Data Access

You can sign into your account to see any personally identifiable information we have stored, such as your email address. You can also contact us by email to request to see this information.

You can also sign into your account to see any other information you have provided. We encourage you to correct any information you have provided that is not accurate or up to date.

Account Removal

You may ask us to remove your account at any time by emailing us at

Data Removal

We remove personally identifiable information (such as your email address) promptly after you ask us to remove your account.

However, please keep in mind that your information may be retained in residual copies we store for backup purposes. There may be a reasonable time lag between the account removal and the latest backup copy to be refreshed to reflect the elimination of your personally identifiable information. We will make commercially and technically reasonable efforts to properly restore the system status in case of a failure.

We may retain other information you have provided; if you require us to remove all information you have provided throughout the course of your membership, please contact us, and we will make commercially and technically reasonable efforts to do so. In that case, we will only retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Collection Purpose

We collect any data you provide to us in order to render services to you, as well as our partners. Consequently, we may use this data to improve your experience with our site and system. For instance, our systems, employees, contractors and affiliated organisations may need to access such data in order to process a request.

We use your Internet Protocol (IP) address to help diagnose problems with our service, and to administer the software. Your IP address is used to help identify you, and to gather broad demographic data.

We may also use your personal information to create anonymous information records by excluding information that makes the information personally identifiable as you.

We will retain the information you provide for as long as you are a member, unless you request otherwise.

Our services and algorithms will process your personal data in order to provide personalised services to you or to understand more about you and to provide better services to you.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

On the other hand, you can always opt out of receiving certain communications from CareAcross, such as our newsletter, by clicking the “Unsubscribe” link at the bottom of our newsletters, or requesting so by emailing us at

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, in accordance with your wishes.

Data Sharing

We will never provide personally identifiable information (such as your email address) to third parties. Your posts (“Stories”) to our community may be visible to other registered users of this site for the duration of their authenticated browsing sessions. We will not expose any of the personally identifiable information you have provided (such as your email address) to any other registered user.

We may use your messages (posts or emails) in our (digital or printed) corporate communications, without exposing your username or email address.

Although we will never provide personally identifiable information (such as your email address) to third parties, we may provide non-personally identifiable information to third parties. This information may be provided for commercial, research or other purposes; the third parties may be commercial, research, public or private organisations (including, for example, pharmaceutical, insurance, healthcare, or other organisations). This information will never include your contact information or any personally identifiable information you have provided to us. For instance, we may collect a variety of non-personally identifiable information and provide statistics to a third party.

Inviting Viewers

Upon your explicit request, we may share your information with a third party that you designate (e.g. a family member or your clinician, henceforth “Viewer”), for example to keep them up to date on your circumstances. In order to invite a Viewer, you have to explicitly indicate that you have received their consent for CareAcross to invite them via email on your behalf, at the specific email address, and for the corresponding purpose.

Privacy Policy applicable specifically to Viewers

Viewers are individuals who have been invited by CareAcross members as read-only viewers of the corresponding member’s input. Viewers may include, for example, healthcare professionals, family members, support personnel, etc.

A CareAcross member can only invite a Viewer if they have the Viewer’s consent for CareAcross to invite them via email, at a specific email address, on their behalf, and for the corresponding purpose. The Viewer will only be able to view the member’s information after accepting the invitation from that member.

CareAcross will not sell or share the Viewer’s email or any other personal information, but may reach out privately to the Viewer for practical purposes (including reminders, feedback and more).

Your Rights regarding your Data

You are entitled to the following rights, to the extent applicable and permissible by law. You can access or request these rights by signing in to your account, or by contacting us at as applicable:

  • the right to be informed about the collection and use of your data: you can review the information contained in this Privacy Policy or can contact us for more detailed information
  • the right of access to the data you have provided to us: you can view this data by signing in to your account
  • the right to rectification of your data: you can request for inaccurate or incomplete data to be rectified or completed, respectively; we will take any reasonable steps to do so
  • the right to erasure of your data: you can request us to erase personal data if you would like to withdraw consent for its processing; we will take any reasonable steps to do so as applicable by law
  • the right to restrict processing of your data: you can request us to restrict processing your personal data; we will take any reasonable steps to do so as applicable by law
  • the right to portability of your personal data: you can request us to provide you with a copy of the personal data we have collected and stored; we will take any reasonable steps to do so as applicable by law
  • the right to object to processing of your personal data: you can request us to stop processing your personal data; we will take any reasonable steps to do so as applicable by law
  • the right not to be subject to automated decision-making including profiling, which produces legal effects concerning you or similarly significantly affects you: our services are not intended to produce legal effects concerning you or similarly significantly affect you. If for any reason you would prefer not to use our services or restrict your data processing you can request so (either through one of your other rights or specifically for this), and we will take any reasonable steps to do so as applicable by law.

Vendors/Analytics companies

Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. Click below to see company privacy policies that govern their use of data.


We take reasonable administrative, physical and electronic measures designed to safeguard and protect your information from unauthorized access or disclosure, by employing industry standard techniques for your protection. This includes utilizing Secure Sockets Layer (SSL) software, which encrypts the personal information you input, transferring the information behind a firewall designed to block access from outside our network, and storing your password in encrypted form. However, no security or encryption method can be guaranteed to protect information from hackers or human error. Information we collect may be stored or processed on computers located in any country where we do business, or on cloud computing facilities that employ industry standard techniques following legal data procedures.

Special Situations

To operate the service, we also may make identifiable and/or anonymous information available to third parties in any of these limited circumstances:

(1) With your express consent or if directed to do so

(2) Due to law enforcement, to government officials, or other third parties when:

  • we are compelled to do so by a court order or similar legal procedure
  • we need to do so to comply with law
  • we believe in good faith that we need these information to protect or defend the rights or property of CareAcross or users of the software or other services

(3) When we have a good faith belief it is necessary to protect our rights or property

(4) To service providers under contract who help with parts of our business operations (e.g., marketing, technology services), though we require that these service providers only use your information in connection with the services they perform for us and not for their own benefit

(5) To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in which case we will require our Affiliates to honour this Privacy statement

(6) To a company that merges with us, acquires us, or purchases our assets, in which case such company may continue to process your personal information as set forth in this Privacy statement.

By using the website, you consent to such disclosures, but we may attempt to notify you, to the extent permitted by law to do so.

Except as set forth above, we do not sell, share, rent or trade your personal information other than as disclosed within this privacy statement.

We may share aggregated information that includes non-identifying information and log data with third parties for industry analysis and demographic profiling.

How We Use Cookies

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like more information, please get in touch.

  • Strictly Necessary Cookies

    These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.

    You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

  • Performance Cookies

    These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

    All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

  • Functionality Cookies

    These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

    If you do not allow these cookies then some or all of these services may not function properly.

  • Targeting Cookies

    These cookies may be set through our site by third parties enabling social media sharing and advertising. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

    They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising and may lose some social media sharing capabilities.

Google Analytics Advertising Features and opting-out instructions

We are using the following Google Analytics Advertising Features:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting
  • Integrated services that require Google Analytics to collect data via advertising cookies and identifiers.

If desired, you can opt-out of any Google Analytics Advertising Features; through Google Ads Settings, Google Ads Settings for mobile apps, and other means. Also, please refer to Google Analytics’ currently available opt-outs.


If you have any questions or concerns about our privacy policies, please contact us at The officer responsible for data protection and privacy can be reached at For individuals in the European Economic Area, the representative can be reached at

Privacy Policy: update policy

This privacy policy was last updated on the 1st of January 2021. Our privacy policy may change from time to time, for reasons that may include changes in legislation or technical infrastructure and methodologies. If we make any material changes to our policies, we will place a prominent notice on our website. If the change materially affects registered users, we will send a notice to you by email.