Cookies and Privacy Policy


CareAcross strongly believes in data privacy and protection, and respects its community's privacy concerns.
We do not require you to provide your name.
We will never share personally identifiable information (such as your email address) with anyone.
We will not collect more information than is necessary to provide our services.
Every time we ask for other information, we will explain why.

Data Collection Policy

We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. We also log information like your browser, operating system and IP address. This information will not be made accessible to any third party without your consent. We also may collect personally identifiable information that you provide to us, such as your email address, with the sole purpose to enable us to contact you for the purposes of providing our services. Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

We will collect non-personally identifiable information that you provide to us, in order to provide our services to you and our partners. At no point will an association between this information and any personally identifiable information you have already provided (such as your email address) be revealed to a third party. This information may include general health information, disease-specific health information, as well as demographic information.

Upon registration for membership, we ask you to provide us with a username, which will serve as your unique identifier within the confines of our system and our site, as well as to other members. Since this username will be used throughout the site, we strongly encourage you to select a username that does not personally identify you in any way. Please note that you are responsible for the selection of your username.

Furthermore, you are responsible for any content you provide, including content that may be accessible to other members, as it may constitute personally identifiable information (for instance by entering your full name in a message).


We do not use or collect your precise geographic location.

Data Access

You can sign into your account to see any personally identifiable information we have stored, such as your email address. You can also contact us by email to request to see this information.

You can also sign into your account to see any other information you have provided. We encourage you to correct any information you have provided that is not accurate or up to date.

Account deletion

You may ask us to delete your account at any time by emailing us at

Data Deletion

We remove personally identifiable information (such as your email address) promptly after you delete your account.

However, please keep in mind that your information may be retained in residual copies we store for backup purposes. There may be a reasonable time lag between the account deletion and the latest backup copy to be refreshed to reflect the elimination of your personally identifiable information.

We may retain other information you have provided; if you require us to delete all information you have provided throughout the course of your membership, please contact us before deleting your account, and we will make commercially and technically reasonable efforts to do so.

Data Collection Purpose

We collect any data you provide to us in order to render services to you, as well as our partners. Consequently, we may use this data to improve your experience with our site and system. For instance, our systems, employees, contractors and affiliated organizations may need to access such data in order to process a request.

Furthermore, data you provide to us may be used to render services to our partners. We may use this data to improve the way our partners conduct their activities. For instance, we may collect a variety of non-personally identifiable information and provide statistics to a third party.

Data Sharing

We will never share personally identifiable information (such as your email address) with other companies. We may share other information you provide, which are not meant to identify you, with other companies. Every time we ask for such information that we may share at that point, or in the future, we will explain why.

Some of the information you provide as a registered user, may be visible to other registered users of this site for the duration of their authenticated browsing sessions. We will not expose any of the personally identifiable information you have provided (such as your email address) to any other registered user.

We may use your messages in our (digital or printed) corporate communications, without exposing your username.

Vendors/Analytics companies

Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. Click to see company privacy policies that govern their use of data.


We take reasonable administrative, physical and electronic measures designed to safeguard and protect your information from unauthorized access or disclosure, by employing industry standard techniques for your protection. This includes utilizing Secure Sockets Layer (SSL) software, which encrypts the personal information you input, transferring the information behind a firewall designed to block access from outside our network, and storing your password in encrypted form. However, no security or encryption method can be guaranteed to protect information from hackers or human error. Information we collect may be stored or processed on computers located in any country where we do business, or on cloud computing facilities that employ industry standard techniques.

Special Situations

To operate the service, we also may make identifiable and/or anonymous information available to third parties in any of these limited circumstances:

(1) with your express consent

(2) when it is required by law

(3) when we have a good faith belief it is necessary to protect our rights or property

(4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets.

Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.

How We Use Cookies

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like more information, please get in touch.

  • Strictly Necessary Cookies

    These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.

    You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

  • Performance Cookies

    These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

    All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

  • Functionality Cookies

    These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

    If you do not allow these cookies then some or all of these services may not function properly.

  • Targeting Cookies

    These cookies may be set through our site by third parties enabling social media sharing and advertising. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

    They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising and may lose some social media sharing capabilities.


If you have any questions or concerns about our privacy policies, please contact us at

Privacy Policy: update policy

This privacy policy was last updated on 5 February 2017. Our privacy policy may change from time to time, for reasons that may include changes in legislation or technical infrastructure and methodologies. If we make any material changes to our policies, we will place a prominent notice on our website. If the change materially affects registered users, we will send a notice to you by email.